Frequently Asked Questions

Yes! All ZiziOrganic lipsticks are made with 100% certified organic ingredients. We're USDA Organic certified and use only natural, plant-based ingredients. Our formulas contain organic oils, butters, and waxes like jojoba oil, shea butter, and candelilla wax. We never use synthetic chemicals, parabens, or petroleum-based ingredients.

Our lipsticks are unique because we combine luxury, performance, and health:

• 100% certified organic ingredients - no harmful chemicals
• Cruelty-free and vegan - never tested on animals
• Long-lasting, vibrant colors that don't compromise on quality
• Nourishing formula that actually improves lip health
• Sustainable packaging and eco-friendly practices

Absolutely! Our organic formulas are gentle and free from irritants commonly found in conventional lipsticks. We don't use synthetic fragrances, parabens, sulfates, or harsh chemicals. Many customers with sensitive skin report that our lipsticks are the only ones they can wear comfortably. However, if you have specific allergies, please check the ingredient list or contact us for guidance.

Our organic lipsticks have a shelf life of 12 months when unopened, and we recommend using them within 6-9 months after opening for optimal freshness. Since we don't use synthetic preservatives, we recommend storing your lipstick in a cool, dry place away from direct sunlight. The product typically lasts 4-6 hours on lips with normal wear.

Yes! We offer FREE standard shipping on all orders over $50 within the United States. For orders under $50, standard shipping is $5.99. We also offer expedited shipping options at checkout for faster delivery.

Delivery times vary by shipping method:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Overnight Shipping: 1 business day

Orders are typically processed and shipped within 1-2 business days.

Yes! We ship to most countries worldwide. International shipping rates and delivery times vary by destination. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient. Contact us for specific shipping quotes to your country.

We offer a 30-day satisfaction guarantee! If you're not completely happy with your purchase, you can return unused products within 30 days of delivery for a full refund or exchange. Items must be in original condition and packaging. Due to hygiene reasons, we cannot accept returns of opened or used lipsticks unless defective.

To start a return, please contact our customer service team at hello@ziziorganic.com with your order number and reason for return. We'll provide you with a return authorization number and instructions. Once we receive and inspect your return, we'll process your refund within 5-7 business days.

Yes! If you ordered the wrong shade or would like to try a different color, we're happy to exchange it within 30 days. The product must be unused and in original packaging. Contact us to arrange an exchange - we'll send you the new shade and provide a prepaid return label for the original.

No, you can checkout as a guest! However, creating an account offers benefits like faster checkout, order tracking, saved addresses, wishlist features, and exclusive member discounts. It only takes a minute to sign up and makes future purchases much easier.

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can track your package by clicking the tracking link in the email or by logging into your account and viewing your order history. You can also contact us anytime for order status updates.